FAQs

1.Que: What is the GTBank NRN service?
Ans: The Non Resident Nigerian service offering is a platform for Nigerians who reside outside the country to have access to the wide range of products and services the Bank presently offers.

2.Que: What documents are required to open an NRN account?
Ans: The following documents are required to open an NRN account:

1. Duly completed account opening form.
2. One passport photograph showing full face forward.
3. A copy of any of the following means of identification of signatory:

• Valid Nigerian International passport/any other foreign international passport
• Valid National Driver’s license
• Valid National Identity Card:

     4. Copy of any of the following:

• Duly filled Banker's confirmation form
• Utility bill issued within the last three months for the address stated on the form (to be notarized by a notary public or confirmed by the Nigerian embassy if foreign).
• Bank or credit statement issued within the last three months showing customers address

      5. References (either i or ii below):

• One reference letter obtained from a current account holder (Nigerian) with any Nigerian Bank and a banker’s confirmation
• Two reference letters from current account holder (Nigerian) with any Nigerian Bank

* All identification documents, Bank or credit statement issued within the last three-month, and utility bills (if foreign) must be notarized by a notary public, sighted at the Nigerian Embassy or by an officer at GTBank

3.Que: What electronic channels and services are available to NRN customers?
Ans: The following electronic channels are available to the NRN customer:

1. Card services:

• MasterCard (USD and Naira denominated)
• Visa Card (USD denominated)With the Guaranty Trust Bank MasterCard and Visa card the NRN customer enjoys:

Accessibility – Gives the customer 24 hour access to funds from about 1.9 million ATMs worldwide

Worldwide acceptance - Can be used to pay for goods and services in about 29.4 million locations worldwide (hotels, supermarkets, petrol stations, etc) in 210 countries and across other channels such as the Internet

Safety – It employs the use of Chip & PIN technology to guard against unauthorized transactions

      2. GTConnect:

It is a total banking solution that provides the NRN customer instant service via a touch-tone or mobile phone. It is accessible from anywhere in the world and open for business 24 hours a day, seven days a week (Including public holidays) The NRN customer with a PIN password can do the following:

• Check account(s) balances
• Transfer funds between own accounts and to 3rd parties with accounts in GTBank
• Request electronic cards
• Request cheque books
• Confirm cheques
• Stop cheques
• Reactivate dormant accounts

      3. Internet Banking:

The NRN customer with an internet banking password can do the following via the GTBank Internet Banking platform

• View real time account balances and track up-to-the minute transactions on their accounts
• Set up a standing order instruction to transfer funds to other accounts within GTBank and other Banks in Nigeria (Direct debit).
• Transfer funds to beneficiaries with GTBank accounts or accounts in other banks via NEFT
• Confirm cheques online and such confirmations are automatically registered on the Banking Application
• Request for cheque books
• Print Statement of account in PDF format or export to MS Excel format
• PIN change: Users can change their login PIN (password) at any time

4.Que: What documents are required to open an NRN account?
Ans: The following documents are required to open an NRN account:

1. Duly completed account opening form.
2. One passport photograph showing full face forward.
3. A notarized copy of any of the following means of identification of signatory:

• Valid Nigerian International passport/Foreign international passport
• Valid National Driver’s license
• Valid National Identity Card  

     4.  A notarized copy of any of the following:

• Duly filled Banker's confirmation form
• Utility bill issued within the last three months for the address stated on the form (to be notarized by a notary public or confirmed by the Nigerian embassy if foreign).
• Bank or credit statement issued within the last three months showing customers address

      5.  References (either i or ii below):

• One reference letter obtained from current bankers or banker’s confirmation
• One reference letter from a current account holder (Nigerian) with any Nigerian Bank
• Two reference letters from current account holder (Nigerian) with any Nigerian Bank

* All identification documents, Bank or credit statement issued within the last three-month, and utility bills (if foreign) must be notarized by a notary public, sighted at the Nigerian Embassy or by an officer at GTBank 

5.Que: Do customers who have an account with GTBank UK require references to open an NRN account? 
Ans: No, NRNs who have current accounts with GTBank UK do not require References to open NRN accounts.

6.Que: Do NRN customers who visit the country still have to notarize their documents?
Ans: No, they do not. Sighted copies of these documents by a GTBank staff is acceptable

7.Que: What is the role of a Banker’s confirmation in the NRN account opening process?
Ans: A stamped Banker’s confirmation stating the customer’s address serves as a proof of address and a reference at the same time. Therefore, customers who provide this, will only need to provide one reference. A utility bill will also not be required from them.

8.Que: Can NRN customers apply for their internet banking Token
Ans: Yes, they can and this can be delivered to them at their location via courier at the customer’s cost.

9.Que: Can corporate accounts be opened for Non Resident Nigerians under the NRN service platform?
Ans: No, the NRN service is offered only to individuals and not to businesses. The customer will however be referred to the SME team.

10.Que: Can NRN customers who reside in London submit their account opening package in GTBank UK for onward delivery to the NRN Desk, Lekki branch?
Ans: Yes, these customers can visit GTBank UK for the submission of their NRN account opening package. They can also have their documents sighted by a GTBank UK officer in our London office.

11.How can NRN customers fund their accounts?

• Transferring funds directly from their foreign Bank account into their GTBank Domiciliary account.
• Paying in Cheques and cash into their GTBank Naira account and cash (foreign currency) into their GTBank Domiciliary account in any GTBank Branch in Nigeria.
• Transferring funds from their domiciliary account to their Naira account using FX Sale service on internet banking.

12.Que: What are the products and services available to an NRN customer on this platform?
Ans: An NRN customer can access the following products and services:

1. Domiciliary account (available in Dollars, Pound sterling and Euro)
2. GTMax account (Naira)
3. Savings account (Naira)
4. Investments

• Fixed deposit ( USD, Pounds and Naira)
• Commercial papers (Naira)
• Bankers Acceptance (Naira)

     5.  All electronic channel products/services (Internet Banking; GTConnect, MasterCard e.t.c

13.Que: Is there a daily limit to the amount that can be transferred to beneficiaries in Nigeria via Internet banking and GTconnect?
Ans: Yes, there is a limit to the amount that can be transferred daily. The maximum amount that can be transferred to:

• Beneficiaries with GTBank account is N1,000, 000.00
• Beneficiaries with accounts in other Banks in Nigeria is N500,000.00

14.Que: How can NRN customers fund their NRN account?
Ans: NRN customers can fund their accounts through the following means:

• By transferring funds from their foreign accounts to their GTBank Domiciliary accounts
• Conversion and transfer of funds from their GTBank domiciliary account to their naira account
• Lodgments of cash or cheques (foreign and local currency denominated) into their GTBank Naira account through any of the Banks branches in Nigeria

15.Que: How can an NRN customer pick up a token?
Ans: The following options are available to an NRN customer to pick up a token;

• The token can be couriered to the foreign address stated by the customer if requested. Cost to be borne by the customer.
• The token can be picked up by the customer when in the country.

16.Que: How can an NRN customer apply for a token? 
Ans: An NRN customer can apply for a token by filling the internet banking and token request form. (This form can be downloaded from the Banks Website).

17.Que: How can a prospective NRN customer submit documents to GTBank for account opening?
Ans: NRN account opening documentation should be submitted through the following means:

• Scanned copies to be sent via email to  This email address is being protected from spambots. You need JavaScript enabled to view it.  and
• Original copies to be sent to NRN Desk, Guaranty Trust Bank plc Plot 5, block 5 Victoria Island Annex Lekki, Lagos Nigeria.

18.Que: Can NRN customers transfer money from their NRN accounts to beneficiaries in Nigeria?
Ans: Yes, using our electronic banking platforms: Internet banking and GTConnect with the aid of the secure Token device, the NRN customer can transfer money to:

• Beneficiaries who have GTBank accounts
• Beneficiaries who have accounts with other Banks.
• Beneficiaries who do not have accounts through cash in transit.

19. Que: Can NRN customers lodge cheques and dividend warrants into their NRN account? 
Ans: Yes, local and foreign cheques and dividend warrants can be lodged into the customer’s account through any of the Bank’s branches in Nigeria.

20.Que: Can an NRN customer transfer a fixed amount of money regularly(weekly, monthly e.t.c) to beneficiaries in Nigeria?
Ans: Yes, an NRN customer can transfer a fixed amount of money regularly to beneficiaries in Nigeria by setting up a standing order instruction (Direct debit) on Internet banking to the following:

• Beneficiaries with GTBank account
• Beneficiaries with accounts in other banks in Nigeria 

21. Que: Who are the target customers for the NRN service offering? 
Ans: All Nigerians who reside outside the country for more than 180 days in a year.

 

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a) Documentation Required & Interest Rate

b) Account Opening Process

c) Card & Pin Pick up

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