- Your BVN gives you a unique identity that can be verified across the Nigerian Banking Industry (it is not peculiar to one Bank)
- Your Bank Accounts are protected from unauthorized access
- Its reduces fraudulent activities on bank account
- Gives easy access to Banking operations
- Your BVN is accepted as a means of identification across ALL Nigerian Banks
- Fill an enrolment Form in-branch or online by downloading Here
- Submit ‘Self’ for Biometrics at our designated branch
- Receive Ticket ID
- BVN will be sent to customer via SMS
Designated Branches in Lagos
| Abule Egba 2
|| Burma Apapa
|| Ikorodu 1
| Adeniyi Jones
|| Catholic Mission
|| Ikorodu 2
| Adeola Odeku
|| CBD Alausa
| Adetokunbo Ademola
|| Orile Coker
| Airport Road 2
|| Ikoyi 1
| Computer Village
|| Ikoyi 2
|| MBA Ikeja
|| Plural House
| Ajose Adeogun
|| Festac 1
|| St Gregory
| Akin Adesola
|| Bayo Kuku
|| Festac 2
|| Intl Airport
|| Tiamiyu Savage
|| Berger Paints
|| Intl Airport 2
|| Oba Akran
|| Bode Thomas 1
|| Western Avenue
|| Bode Thomas 2
|| Broad Street
Designated Branches in OYO
|| Ring Road
Designated Branches in Abuja
| Adetokunbo Ademola Wuse 2
|| Garki Area 3
| Area 11 Garki
| Cadastral Zone, CBD Abuja
Q1: What is a BVN?
A: BVN means Bank Verification Number
Q2: What is the Goal of the Bank Verification Number?
A: The goal of the Bank Verification Number (BVN) is to uniquely verify the identity of each Bank’s customer for ‘know your customer’(KYC) purposes.
Q3: What is Enrolment?
A: Enrolment is the process of capturing a customer’s details which includes fingerprint and facial image after which a BVN is generated.
Q 4: How does a Customer get a BVN?
A: A customer enrols at any branch of a bank where he/she has an account or intends to open an account.
Q 5: Must every customer have a BVN, is it Compulsory?
A: Yes it is.
Q 6: How long does it take to get a BVN?
A: It takes up to 24hrs after Enrolment to get a BVN.
Q 7: What is the Benefit of enrolling for a BVN?
A: The BVN helps to reduce fraud, increase the efficiency of banking operations and also enable customer access to future credit facilities.
Q 8: How is the BVN communicated to the customer?
A: Once the BVN is generated, the bank would inform you of your BVN. All customers would receive SMS alerts.
Q 9: If a customer forgets his/her BVN what should the customer do?
A: The customer should contact his/her bank where the enrolment was carried out, to retrieve the number.
Q 10: How/Where can you update customer information? E.g. In case of change of address?
A: The customer goes to his/her bank and follows the bank’s processes for updating customer information. A customer can update his/her information only at the bank where he/she has an account.
Q 11: Does the BVN change when customers update their record?
A: No, the BVN doesn’t change.
Q 12: When does my BVN expire and how do I renew?
A: The BVN expires after 10 years. After 10 years of the issuance of the BVN, the customer goes back to his/her bank to re‐enroll.
Q 13: Does my BVN number remain the same for Life?
A: Yes it does
Q 14: Can a customer Enrol in one bank and get the BVN from another bank?
A: No. The customer can only pick up his/her BVN at any branch of the same Bank he/she enrolled.
Q 15: If a person steals another customers BVN and comes to the bank what happens?
A: The person’s live fingerprint will not match what is stored on the customer’s record.
Q 16: After the BVN has been generated, what next?
A: A customer’s identity can now be verified against their BVN.
Q 17: Does a customer have to be physically present to Enrol?
A: Yes, because the customer’s physical features e.g. fingerprints have to be captured.
Q 18: What is the Enrolment procedure for corporate accounts?
A: Individuals who are signatories to corporate accounts will enrol and their BVNs would be linked to the corporate account by the Banks.
Q 19: Can minors be Enroled?
A: No, only bank-‐able adults can be enrolled.
Q 20: What is Verification?
A: Verification refers to the process of confirming a customer’s identity.
Q 21: What is Offline Verification?
A: Offline verification will authenticate the customer by comparing the fingerprint or the facial image with the data stored on the BVN card.
Q 22: What happens if a customer is an amputee?
A: The facial features of the customer will be captured as fingerprints will not be required for Amputees.
Q 23: Will biometric function be implemented on POS and ATM terminals, and if yes, how will it work?
A: It will be implemented at a later stage. More details to come.
Q 24: How would Bank customers Living outside Nigeria Enrol?
A: Bank customers living outside Nigeria would have to come back to the country to enroll.
Q 25: Who does a customer contact with regards to any biometrics complaint?
A: The customer should contact his/her bank.
Q 26: Would a customer have to go to all Banks where he/she has an account to Enrol?
A: No, once a customer is enrolled at one bank and a BVN is generated, the customer only has to take the BVN to other banks to link such accounts.
Q 27: Are customers’ information secure?
A: Yes they are, the details are encrypted and stored in a secure database.
Q 28: Is it possible to start an enrolment and finish later? Can it be saved like a draft?
Answer: No, because the enrolment is done real time, it is necessary that it is completed in one session.
Q 29: What happens if a customer comes to enrol with bandaged/injured fingers?
A: Customers with injuries or bandaged fingers are advised to return for enrolment once fingers are healed. However if you require special exemption please contact your Bank.
Q 30: Can a customer choose which of his/her accounts will be linked to the BVN?
A: No, a customer cannot, all accounts would be linked.
Q 31: During Facial capture can a customer leave his/her glasses on?
A: No a customer cannot leave his/her glasses on during facial capture.
Q 32: What is the basic identification needed for enrolment?
A: It depends on the level of account the customer wants to open. Please contact your bank.
Q 33: For joint accounts how does the linking work?
A: All signatories of the accounts shall be linked.
Q 34: If a customer doesn’t have a means of identification can the customer’s data still be captured?
Answer: Yes, please refer to question 33
Q 35: After a customer has enrolled and collected his/her BVN, Would the customer still be required to provide another means of identification at the point of transaction?
A: No. A formal identification is not needed because verification is done at the point of transaction.
Q 36: Since I am a Bank customer and the Bank already has my information, do I have to fill an enrolment form?
A: Yes, everybody fills a form irrespective of an existing account holder.
Q 37: Is there a deadline for every bank customer to be enrolled?
A: Yes, CBN has June 30th, 2015 as the deadline.