What is a dispense error?
It is an error that occurs when your account is debited for a transaction and value is not received, EITHER:
- Your transaction fails at the point of making payments via POS/Web but your account is debited for the same value.
- Cash is not dispensed from the ATM but the exact amount has been debited from your account.
What do I need to do to resolve a dispense error?
Resolution Time frame
|Transaction||Dispense Error Channel||Resolution Period (Days)|
|Local Transactions||GTBank’s ATM/POS/Merchant Website||2|
|Other Bank’s ATMs/POS/Merchant Website||5 – 8|
|Foreign Transactions||International Terminals||45|