This is a convenient service which enables customers monitor the status of their service requests online via the Internet Banking platform. With GT Track-It, customers can keep track of their Card Request, Cheque Book or Dispense Error logged.

  • Fast, Convenient and availiable 24/7
  • Service request is initiated using tracking ID or Date range
  • The last five service requests can be viewed
  • Click on GT Track-It option on Internet Banking
  • Select request type (Card request, Cheque Book request, Dispense error logged)
  • Search request with Tracking ID or Date range
  • Under processing: Your request is being treated.
  • Sent to branch: The item requested has been delivered at your preferred or specified Branch
  • Collected: The request has been completed
  • Logged: Dispense error has been logged and a reversal will be effected within the appropriate turnaround time. Please click here for applicable resolution period
  • Settled: Dispense Error has been settled and completed

When is GT Track-It available?

24 hours a day, 7 days a week

How often is the status updated?

The service status is updated whenever your application or enquiry progresses to the next stage.

Do I need to be a GTBank customer or have an account with GTBank to use GT Track-It?

Yes, GT Track-It is available to only GTBank customers

What is a Tracking ID?

Your tracking ID serves as a reference number used to keep track of your service requests made at any of our branches

Where can I find my unique tracking ID for using GT Track-It?

A unique tracking ID is automatically generated and sent to the customer’s email address once a request is logged