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Mobile Banking

All GTBank customers are eligible and profiled for Mobile Banking. On Mobile Banking, customers can:

  • Check balance
  • Stop and confirm cheques
  • Purchase airtime (Airtel, 9Mobile, Glo, MTN, Visafone)
  • Purchase both domestic and international flight tickets
  • Pay bills (DStv, Lekki Concession Commission (LCC) toll, PHCN, Swift Networks
  • Transfer money – Own account, other GTBank accounts, NIP & NEFT to other banks

To obtain log in details for Mobile Banking

  • Visit any GTBank branch
  • Call the contact center, GTCONNECT at 0700 482 666328, 234 1 448 0000, 0803 900 3900, 0802 900 2900

Note: The hardware token is required for all transactions on Mobile Banking

 

GTBank Mobile App 

GTBank Mobile App is a two-in-one app which consists of Mobile Banking and Mobile Money. Logging on to Mobile Banking grants access to all the accounts for which an individual is profiled with GTBank such as savings, current and domiciliary accounts while on Mobile Money one gains access to their Mobile wallet by logging on with a phone number.

The Mobile App can be downloaded from BlackBerry App World on BlackBerry devices, from Google Play on Android devices, from App Store on iOS devices and from Nokia OVI on Nokia devices.

App Store Google playNokia

GTWorld

It’s Banking, only Easier.

With GTWorld, you have a Mobile Banking App that is designed to cater to all that’s important to you easily and seamlessly. The facial recognition feature means that you now have mobile banking App that recognizes you and adapts to how and when you want to bank.

The GTWorld App can be downloaded from Google Play on Android devices and from App Store on iOS devices.

App StoreGoogle play

  • Login and complete your transactions using your face, fingerprint or a 4-digit PIN.
  • Check your account balance; transfer money within your accounts and buy airtime; all without having to sign in.
  • Turn your contacts into a beneficiary list; send money to someone using just their mobile number.
  • Apply for loans and set savings target right from your phone.
  • Send your Account Statements to your email or to an embassy of your choice.
  • Set up a new account and view your account balance(s).
  • View transaction history and search transactions
  • FX Transfers to all Banks
  • Confirm and manage your cheques.
  • Pay bills
  • Transfer money to GTBank accounts and all other banks.
  • Buy airtime and data for self and third party.
  • Schedule and manage standing orders
  • Find GTBank ATMs and branches near you
  • Block your lost or stolen card
  • Get a New Card
  • Get the best deals on the SME MarketHub
  • Click the install button.

Launch the App and input your User ID and password.
If you do not have a password you may dial *737*6*5# from your registered mobile phone for your login details. And if you have forgotten your password, please click “Forgot Password?” on the login page to reset your password.

• At first login, you will be asked to authorize your mobile device to access the app. If this is your preferred device, please select ‘Yes’ and choose if you would like to create a 4-digit PIN for your banking transactions.

• If you choose to create a 4-digit PIN, you will be required to agree with the Terms of Use.

• A 6-digit secure code will be sent to your registered email address to verify your device. If you do not receive this message please generate a code from your hardware token or dial *737*7# from your registered phone number to obtain a one-time verification code. You can also call GTConnect on ‪08039003900 or ‪08029002900 for the verification code.

• Enter this code in the app and your mobile phone will be successfully verified against your account profile. Now you can start using the App. Please note that this is required only when using a device for the first time.

• If you chose to use the token as your preferred means of verifying your transactions, you will also be sent the 6-digit secure code via your registered email to verify your device for the first time. Enter this code and your mobile phone will be successfully verified against your account profile. You will then be able to start using the GTWorld with your hardware or 737 Token.

• Please note that you will be asked to select a preferred option for login and completing your transactions, from which you have the options of Password, PIN, Token, Fingerprint and Facial Recognition. You can always change your preference in settings.

1. Can customers use the apps on any phone?

Customers can download the apps on as many phones, however PIN option can only be used on one device while all other devices will require the use of token.

2. What are the different ways to logon on GTWorld?

  • Password
  • Fingerprint
  • Facial recognition

3. Why would a customer have a limit of 100,000 Naira for 48 hours on the App?

The customer must have done one of the following:

  • PIN Change
  • Device Change
  • Switch to PIN

If they wish to do more, they can switch to Token or wait out the 48hours.

4. What are the different ways to authenticate transactions on GTWorld?

  • PIN
  • Fingerprint
  • OTP (Hardware Token/USSD)

5. Who do I contact for support?

Contact GTConnect on these numbers: 08029002900, 08039003900 and 01-4480000

6. How do I keep my Account secure?

You need to keep your Account PIN secret from others. Memorize your  PIN and do not write it down or place the PIN in and around your phone. Never give away your PIN. If you have reasons to believe your PIN has been compromised, you can change it from the menu.

7. What happens if my phone/SIM is lost, stolen or damaged?

Your money is safe. Your account is protected by your Account PIN.