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TERMS & CONDITIONS – GTBANK VISA DEBIT CARD

1.0  Introduction

The following Terms and Conditions apply to the Visa Debit card issued by Guaranty Trust Bank plc.

In this Agreement, "we", "us" or "our" refers to Guaranty Trust Bank plc and its successors, agents and assigns, while "you", "your" refers to the cardholder.

By signing this Agreement, you agree that you have received, read, understood and agree to be bound by the terms contained herein and subsequent amendments as well as the laws, rules, and regulations now existing or which may hereafter be enacted, issued or enforced. You also agree that you shall use the Visa Debit card card in accordance with this Agreement. If you do not agree with the terms contained herein, DO NOT ACCEPT or USE THE CARD.

Terms Used in this Agreement:

1.1  "Account" means the bank account held or to be held  with Guaranty Trust Bank plc specified in the name  of the Cardholder solely, the number of which is or shall be  specified in the application form for the card and communicated to the Cardholder as appropriate.

1.2  "Account Currency" means the currency in which the Account is denominated.

1.3      "Bank" means Guaranty Trust Bank plc, a banking institution incorporated in Nigeria and having its registered office at Plot 1669, Oyin Jolayemi Street, Victoria Island, Lagos, Nigeria.

1.4  "Card" means the Visa Debit international payment card issued by the Bank, including any renewal or replacement card or cards.

1.5  "Cardholder" means the person having power alone to operate the Account in accordance with the Bank's mandate in respect thereof.

1.6  "PIN" means the Personal Identification Number issued to the Cardholder together with the card.

1.7  "Transaction" means any cash withdrawal or payment made using the card, or any refund arising in connection with the  use of the card in any authorized manner for debit  or credit to the Account.

1.8"Visa" means Visa International and its authorized Agents.

2.0        "CBN" means Central Bank of Nigeria.

 Cardholder's Responsibilities:

 2.1 You will be  issued a card by the Bank to use either to withdraw cash from Automated Teller Machines (ATMs) and/or to make payments for goods and/or services. The  following are your responsibilities should you elect to use the card:

2.1.1 The card must not be used for any unlawful transaction including but not limited to the purchase of goods prohibited:
           a. by Nigerian law; or
           b. by the law of the Country where the goods are purchased;
         c. or goods which though not prohibited in the country of purchase but prohibited in Nigeria.
Provided that you will not be in breach of Clause 2.1.1 c where the purchased goods are not imported to Nigeria or to any other Country which law prohibits the purchase of such goods.

2.1.3You  must do the following:

 a.  Immediately sign the signature space at the back of the card when you receive the Card;
b.  On receiving the PIN tamper proof advice slip, carefully examine the PIN tamper proof slip to ensure that it is properly sealed. Where the slip is not properly sealed or you  observe that the seal is broken reject the slip immediately.

c.  If you are satisfied that the PIN tamper proof slip is properly sealed accept same and sign for accepting the slip, memorise the PIN and then immediately destroy the slip;
d.  Never write down or record the PIN in anyway which could be understood by third party and do not disclose your PIN to third party including the police and/or bank officials;
e.   Do not interfere with the magnetic stripe or integrated circuit (chip) in the card;
f.    Do not reveal the card number except for the purpose of making a transaction or to
      report the loss or theft of the card or otherwise without our written permission;
      g.  Comply with any other reasonable instruction we issue regarding keeping the card,    
           card number or any PIN safe;
      h.  Take all reasonable precautions to prevent unauthorised use of the card.

 You may be held liable for any loss incurred by us arising from your failure to comply with any of the precautions stated above or any other reasonable precautions for the prevention of the fraudulent use of your card.

 2.1.4  The ownership of the card at all material times is vested in the Bank and if demanded, you must return the card to the Bank immediately. We, or anyone acting on our instruction, may keep the card at any time;

 2.1.5  If you enter the incorrect PIN three times in a row on the same day, the card may be retained by the ATM and subsequently destroyed.

2.2  We may refuse to authorize use of the card if:

2.2.1 The transaction exceeds the available funds in your account; or

2.2.2  The transaction does not comply with any applicable terms from time to time.

2.3  All transactions will be shown on your monthly account statements.

2.4.  Any establishment may ask us for authorization before accepting payment by your card. We may decide not to give our authorization if:

 a. Your card has been reported as lost or stolen, or we have reason to suspect it is lost or stolen

  b. You are in breach of any clause of this agreement

2.4.1   You must take all reasonable precautions to prevent the card  and PIN from being used fraudulently or you might be liable for any loss incurred by us. These reasonable precautions include but are not limited to:     

 a. Signing the signature space at the back of the  card upon receipt;
  b. Not allowing anyone else to use the card;
            c. Not interfering with the magnetic stripe or integrated circuit (chip) in the Card;
 d. Non-disclosure of the card number to third party.

 e. Destruction of your tamper proof PIN notification slip

 f. Not writing down or recording in any format your PIN or disclosing it to anyone else including the police and/or bank officials;
           g. Complying with any other instruction we issue regarding keeping the card, card number and/or your PIN safe

3.0 Using the Card

3.1  You must not use the card after the validity period and/or after you receive notice that we have canceled or withdraw the card;
3.2  All transactions will be shown on your monthly account statements.

4.0 Limiting the right to use the Card
4.1  We reserve the right to exercise our discretion to limit your right to use the card by:
4.1.1    Refusing to approve a transaction;
4.1.2 Canceling or suspending your right to use the card for all or some purposes;
4.1.3 Refusing to replace any card without prior notice to you;
4.1.4 Any other manner as may be necessary.

4.2 We may refuse to authorise use of the card if:
4.2.1 The transaction does not comply with any applicable terms from time to time;
4.2.2 Your card has been reported lost or stolen, or we have reason to suspect it is lost or stolen;
4.2.3You have defaulted on any part of this Agreement.

This Agreement shall be deemed to continue to subsist irrespective of the happening of any of the events stated under clause 4 herein.

5.0  Fees and Charges

5.1 Cardholders shall be charged fees by the Bank, in accordance  with the Bank's schedule of fees and charges regarding your Visa Debit card. For each cash withdrawal made at ATMs, the Bank will charge to your account the applicable transaction fee. A card issuance fee may be charged to your account. The cost for replacing lost, stolen or renewed cards would be charged to your account as applicable. Once you report a lost or stolen card, we will ensure that your card is temporarily blocked and "hot-listed" in order to prevent unauthorized usage. We will apply a service charge for this. You will also be charged a stipulated annual maintenance fee. The charges are subject to review at any time and at our discretion.

5.2  You are encouraged to call the Bank if you have any queries, complaints or issues regarding your card. Cost of calls made by cardholders will be charged to the  cardholder's account.

6.0 What you should notify us of

6.1 You should notify us:

6.1.1  Immediately your card is lost or stolen or you suspected that the card may be compromised in any manner whatsoever or misused.

6.1.2 If your statement includes an item which you think is wrong.

6.1.3  Immediately you change your name or address.

6.1.4 Any other information which should reasonably be notified to us.

7.0 Loss or Misuse of Your Card

7.1 Your Liabilities

7.1.1  If your card is lost, stolen or misused by someone who obtained it due to your negligence; you will be liable for all amounts transacted on your account and losses  incurred.

7.1.2  If it is misused with your permission you will be liable for all losses.

7.1.3  If the card has been fraudulently used before you report the loss, or in a manner that  suggests some form of compromise, you will be liable for the losses  and  may be  prosecuted.

7.1.4  The Bank shall not be liable for losses resulting from  disclosure of your card number  and PIN to third party.

7.1.5  The Cardholder will not hold the Bank liable, accountable or responsible in any way whatsoever for any loss, injury or damage howsoever arising out of the use of the Visa access points.

7.2 If the card is lost or stolen or is misused or you suspected that your PIN has been compromised, you must notify us immediately by calling Cardholder Services at our Contact Center – GTConnect: +234 700 482666328, +234 1 448 0000, +234 80 3900 3900 & +234 80 2900 2900. We may ask you to confirm it in writing to E-Business & Card Services, Guaranty Trust Bank plc - Plot 1400 Tiamiyu Savage Street, Victoria Island, Lagos, Nigeria.

7.3 On receipt of your report we will take steps to stop the use of the card on your account. You must, if we ask you to, cut the card in half and return it to us.

7.4 In the event of the card being lost or stolen,you must co-operate with the police and us in our efforts to recover the card . If you recover it you must not use it but should cut the card in half and return the card to us. You must report any loss or theft of the card to the police, and if we request for it, obtain and provide us the police report of the loss of the card.

8.0 Limits of Liability

8.1 We will not be liable to you if we cannot carry out our responsibilities under this agreement as a result of anything that we cannot reasonably control. This includes:

8.2  ATM breakdowns; Network downtime  and/or failures

8.3  Industrial disputes, natural disasters, force majeure or acts of  God, etc.

8.4  The liability of the parties to this Agreement shall be subject to Central Bank of Nigeria Rules, Regulations and Guidelines on the use of electronic cards now in force and as may be issued from time to time.

9.0 Refunds and claims
 
9.1 Disputed transactions must be reported within 30 days after the transaction date to enable the Bank investigate your claim and initiate a "Charge-Back" process where your claim is justified.

9.2 For disputed transactions in your account, which you have reported to the bank within 30 days after the transaction date, the Bank will initiate an independent investigation and if satisfied that your claims are verifiable, will credit your account with a refund. You cannot use a claim you may have against third party to make a claim against us, or refuse to pay  us, unless you have a legal right to do so. You cannot transfer or assign any rights you may have under this Agreement to third party.

10.0 Changing the terms of this agreement

10.1 We may change the terms of this Agreement, including our charges and we shall endeavour to notify you of the changes accordingly. Changes may arise  from changes which include but not limited to market conditions, cost of providing the service to you, statutory or other regulatory requirements affecting us or for any other purpose.

10.3 We may notify you about any changes by:

10.3.1  Advertising in the press or our website; or

10.3.2  Putting messages in your statements; or

10.3.3  Sending you a separate written notice; or

10.3.4  Any other means of communication that can reasonably be used

11.0   Termination

11.1   This Agreement will come to an end if either party gives a written notice to the other to that effect.
11.2   The cardholder wishing to end the agreement must give a 50-day written notice to the Bank.
11.3   Upon termination the Cardholder shall surrender the possession of the card to the Bank

12.0  General Terms

12.1  We do not warrant that services and benefits that we provide outside the terms of this Agreement will always be available. We may reserve the right to withdraw or vary these services or benefits at any time without giving you notice.

12.2  We will charge you for any loss or cost we may incur from a breach of this Agreement by you.

12.3  We will charge you for replacement cards requested by you on notification in cases of lost or stolen cards.
12.4  This agreement is governed by the Laws of the Federal Republic of Nigeria including  laws pertaining to money laundering, Central Bank of Nigeria rules, regulations and  guidelines and other applicable statutory bodies in Nigeria.

12.5   We do not accept liability if we cannot provide any part of our service for a reason beyond our control (for example, industrial action, failure of power supplies or  equipment). If we cannot  produce or send statements for any reason beyond our control, or you do not receive any statement, your responsibilities under the agreement  will continue.

12.6   We must be informed in writing of any change in your contact information including but not limited to change of name, address, email, and/or telephone number.

12.7  Non-enforcement of any clause  and /or a breach of this Agreement, or a delay in enforcing the clause and /or breach, will not prevent the Bank from enforcing the  clause and/or breach against you at a later date.

12.8  For your security, we may record phone calls between you and us. We may do this to make sure we are providing a high quality of service and following your instruction correctly.

12.9  Your application will be subject to Guaranty Trust Bank processes and reviews, which  may require you to provide further confirmation on documents. We reserve the right to  accept or reject your application.

12.10 You authorize us to exercise a right of set-off at any time we deem fit in respect of any account you may maintain with us in whatever currency to settle any outstanding payment on your card.

12.11 Unauthorized overdrawn accounts will be subject to charges, as may be decided by the Bank.

12.12 This Agreement shall be governed by The Laws of the Federal Republic of Nigeria
         
           

All correspondence should be sent to:
           
 E- Business & Card Services

Guaranty Trust Bank Plc
Plot 1400 Tiamiyu Savage Street,
Victoria Island,
Lagos, Nigeria.

E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.gtbank.com

GT Connect (Contact Centre): +234 700 482666328, +234 1 448 0000, +234 80 3900 3900, +234 80 2900 2900