How to Upgrade your Account
To enjoy more services you can upgrade from the GTBank Mobile Money (lite) to either Plus or Max. You can do this through the following means:
- Via internet banking
- By visiting GTBank Branches
Mobile Money Lite (The Un-banked): This service allows you carry out a maximum single transaction of N3,000 and a daily limit of N30,000.00. At this level, you are not required to have a GTBank account to enjoy these benefits. All that is required is Your Name, Your Phone Number and Date of Birth.
Mobile Money Plus (The Semi-banked): This service allows you carry out a maximum single transaction of N10,000 and a daily limit of N100,000. For this level of service, a GTBank savings account has to be linked to the Mobile Wallet.
Mobile Money Max (The Fully Banked): This service allows you carry out a maximum single transaction of N100,000 and a daily limit of N150,000.00. Additional information is required for this variant; therefore, linking a GTBank current account will suffice.
What is Mobile Money and what are the benefits?
Mobile Money is a convenient, fast, secure, and affordable way of transferring money to friends and family using a mobile phone.
Who can use the Mobile Money Service?
GTBank MobileMoney service is available to everyone with a phone. Non-phone users can also use the service to receive money transferred from registered GTBank MobileMoney customers.
Do I need to have a bank account to use Mobile Money?
No, you do not need an account to use GTBank MobileMoney. However, if you have a GTBank account it can be linked to your Mobile Wallet to make your account-wallet transfers seamless.
Where can I download and register for the service?
You can download the app for smartphones from Blackberry App World, Nokia Ovi, iTunes Store for iPhones & Google Play for Android or access it via EasyWallet from within the Etisalat SIM, after which you can register for the service
Will my phone support GTBank Mobile Money?
As long as it is a mobile phone that has either SMS or GPRS services, your phone will support GTBank MobileMoney. We have designed GTBank Mobile Money to work across all mobile phone handsets, from the most basic to the most advanced. If your mobile phone supports Java, you can use GTBank Mobile Money through the GPRS service of your mobile service provider. If it does not, you can use this service via USSD. All channels are equally safe and easy to use.
Where is the money that is deposited into a Mobile Money account?
The money is domiciled at GTBank
How do I withdraw money from my Mobile Money account?
You can do this through a cardless ATM withdrawal
What information do I require to perform withdrawal from an ATM?
You require a 12-digit code which you would have generated from your Mobile Money menu on your phone, the amount you wish to withdraw, your phone number and your Mobile Wallet PIN.
How do I keep my MobileMoney Account secure?
You need to keep your Account PIN secret from others. Memorize your Mobile Wallet PIN and do not write it down or place the PIN in and around your phone. Never give away your PIN. If you have reasons to believe your PIN has been compromised, you can change it from the Mobile Money menu.
Who do I contact for support?
Answer: Contact GTConnect on these numbers: 08029002900, 08039003900 and 01-4480000
What happens if my phone/SIM is lost, stolen or damaged?
Your money is safe. Your MobileMoney account is protected by your Account PIN.
Will I be charged for receiving money into my Mobile Money account?
No. Receiving money transferred into your MobileMoney account is FREE.