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What is a Dispense Error?

It is an error that occurs when your account is debited for a transaction and value is not received, EITHER:

  • Your transaction fails at the point of making payments via POS/Web but your account is debited for the same value.
  • Cash is not dispensed from the ATM but the exact amount has been debited from your account.

How long does it take to resolve a dispense error?

TransactionDispense Error ChannelResolution Period (Days)
Local TransactionsGTBank’s ATM24 hours
POS/Merchant Website3 working days
Other Bank’s ATMs/POS/Merchant Website2 - 3 working days
Foreign TransactionsInternational Terminals45
Click here to Report a Dispense Error