What is a Dispense Error?

It is an error that occurs when your account is debited for a transaction and value is not received, EITHER:

  • Your transaction fails at the point of making payments via POS/Web but your account is debited for the same value.
  • Cash is not dispensed from the ATM but the exact amount has been debited from your account.

What do I need to do to resolve a Dispense Error?

TransactionDispense Error ChannelResolution Period (Days)
Local TransactionsGTBank’s ATM/POS/Merchant Website2
Other Bank’s ATMs/POS/Merchant Website5 – 8
Foreign TransactionsInternational Terminals45