Video Authentication

The GTBank Video Authentication Service lets you video-chat with a customer service representative in real time and gives you the same GTBank in-branch experience of seamless banking, no matter where you are in the world.

• Click on the Video Banking icon

• Use a desktop or a Laptop with webcam to start video call. When calling with a Macbook (macOSX) you may need to install an extension or plug-in to be able to connect

N/B: Recommended browsers are Google chrome, Firefox, Safari, Internet explorer.

• A network bandwidth check is run on your system to confirm that your network is strong enough to initiate a video call. (Avoid calling with restricted network most especially schools or offices that are pegged with restrictions on video calls)

• Fill the Terms of Use form and click "submit"
• Click the video authentication page link
• Enter the required details and click "Book" to schedule a session. A confirmation email will be sent with the meeting details and assigned agent.
• Click on the link provided in the confirmation email at the scheduled time.
• Click on "Continue on this browser" to begin the video call

N/B: To enjoy a great call experience, the platform relies on good network connection or WIFI and a desktop or laptop computer with webcam.

• Have with you an earpiece or Headset.

• Use a desktop or a Laptop computer with webcam.
• Use a secure, strong and stable WIFI with minimum of 512mbps bandwidth. (Avoid calling with restricted network, especially schools or offices that are pegged with restrictions on video calls)
• Recommended browsers are Google chrome, Firefox, Safari, Internet explorer. (If you are calling with Macbook computer, Mac OSX, you will be prompted to install browser plug-in before connecting to the platform.
• Have a Headset or earpiece readily available.

• If your video call was disconnected unexpectedly, this could be because you lost your internet connection. You will have to make a new call.
• If you couldn’t see or hear the video call agent when your call was picked, it could be because of the following reasons;

- Poor or Restricted Network – Please call with a strong personal Wi-Fi (512mbps recommended). Avoid use of mobile hotspot and restricted networks (mostly offices or schools abroad) or use of VPN guarded network to call.

- Use of Recommended Browsers – To enjoy a great call experience, please call with the recommended browsers such as; Google chrome, Firefox etc. If you are calling with a macbook, you may need to download a plug-in for your browser. Once plug-in has been installed, please close and re-open browser to connect on platform.

• To use mobile phone for video call, download Teams Mobile Application from Play store or App Store as applicable.

• Please call with a desktop or laptop computer with a webcam and a headset or earphones.