May 12th, 2014
In furtherance of its customer service delivery objectives, Guaranty Trust Bank (Ghana) Limited has introduced a system that enables customers deposit cheques into their account remotely from their offices without visiting any of the bank’s branches. This service applies to both GTBank cheques and other banks’ cheques.
This new product, known as the “GTRemote Cheque Capturing”, operates on a dedicated and secure on-line platform. It is an easy three-step process of scanning, verifying, and depositing cheques remotely from their own premises anywhere in the country.
The process begins with a confirmation of the customer’s identity as a valid customer who has been profiled on the system before scanning of cheque is allowed. Then an image quality is checked online and the scanned cheque securely transferred to GTBank.
After this process has been successfully completed, receipt similar to a cheque deposit slip is thereafter generated. The bank then submits the cheque to the Ghana Inter-bank Payment and Settlement Systems (GhIPPS) for the necessary clearing process. Cheques drawn on GTBank are processed internally as expected. GTRemote Cheque Capturing, the first to be introduced in the country, is suitable for corporate customers and financial institutions.
It reduces the time required by customers to physically deposit cheques at the bank and simultaneously facilitates savings by eliminating the cost of going to the bank, photocopying cheques and having a dedicated employee specifically for depositing cheques in banks.
Other benefits of the system are that it provides customers with greater convenience of when to deposit cheques; protects and encrypts information; makes balancing fast and easy; provides quick cheque image retrieval; and reduces paper handling errors in the comfort of a customer’s office.
The Managing Director of Guaranty Trust Bank (Ghana) Limited, Mr. Lekan Sanusi commenting on the introduction of the GTRemote Cheque Capturing stated that, “Hitherto, customers who process bulk cheques have to go through the time-consuming procedure of photocopying all signed cheques and visit a branch to deposit them individually for clearing. The beauty of this system is that it provides further convenience to customers who otherwise would have to go through lengthy procedures”.
The Bank’s Group Head of Technology, Mr. Leopold Armah stated that, “All that customers require is a scanner and access to reliable internet services. It is a user-friendly system that is intended to assure customers of a safe and secure means of depositing their cheques from the comfort of their offices through our robust IT platform”.
GTBank in its eight years of operations in Ghana has established its leadership, especially in the area of electronic banking services. It recently introduced a function on its internet banking platform to enable customers transfer money online to their account(s) or other beneficiaries’ accounts in other banks in the country without visiting the bank.
Just like the GTRemote Cheque Capturing, the Third Party Transfer service, at the time of its introduction was also the first fully automated online transfer service in Ghana.
Evidently, the Bank, within its relatively short period of existence has been adjudged Bank of the Year in 2009 and 2010. It has also won several key category awards over the years, including Best Mobile Bank, Best Bank – IT/Electronic Banking and been named as the “Most Customer-focused Bank in Ghana” in a KPMG customer satisfaction survey report.