Instant Transfer FAQs

You can transfer money instantly via 737, Internet Banking, the GTBank Mobile App, GTWorld, GTBank ATMs, on our GAPS platform and in our branches.

Instant transfers are completed in real-time. This means that once you receive a notification that your money transfer was successful, the beneficiary's account would be credited immediately.

Yes. 737 works on all kinds of mobile phones and does not require internet connection.

Yes, our Instant Money Transfer service is available 24/7 on all of our mobile and online banking channels.

Instantly. When you transfer funds via any of our banking channels, the beneficiary will receive your funds transfer in his/her bank account immediately.

The charge on Instant Transfers to other Nigerian Banks include N50.00 Commission + N2.50 VAT. For GTBank to GTBank Transfers, the charges on 737 include N20.00 + N2.50 while transfers on all other banking channels are free. 

Yes. You can print a receipt of your money transfers on internet banking. Simply log on to the platform and click on "Transactions Details".

To recall a money transfer to another bank that you may have initiated in error, please follow the process below:

• Make a request for recall of funds at any GTBank branch or by contacting GTCONNECT, our 24/7 customer care service.
• Once your request is received, we will make a recall request to the bank of the beneficiary of your money transfer. 
• The bank of the beneficiary will return your money transfer within two (2) weeks if:
  • There is money in the beneficiary’s account
  • The beneficiary consents to the recall of the funds

• In line with CBN regulation, once you receive a money transfer that was sent in error by another bank, the funds will be recalled automatically provided the sending bank makes the complaint within 14 days.
• Where your account is not adequately funded when the complaints is received from the sending Bank:
  • CBN regulation mandates us, your bank, to notify you to fund your account within 7 days.
  • CBN Regulation also directs that customers who fail to fund their account within 7 days of being notified to do so will be watch listed and reported to either a Law Enforcement Agency, the Credit Bureau or both.

• If you, our Customer, and the Sender know each other, we advise that you liaise with for an amicable settlement.
• If you and the sender are not acquainted, or the sender states that he/she does not to know you:
  • CBN Regulation directs that having received a tenable claim from the sender through his/her Bank, the value of the disputed funds should be blocked on the account. Once this is done, we will seek your consent to return the funds to the sender. 
• If you decline to consent to the return of the funds to the sender:
  • CBN Regulation directs that Internal Auditors of both the sender and the receiver shall mediate between the both parties and their decision shall be final.